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DATE ADDED: Wed 03/01/2018

Guest Relations Specialist

London, UK


JOB TYPE: Permanent

SALARY: £22,000 Basic + £2.400 Bonus

Your role at SilverDoor and Citybase Apartments

As a Guest Relations Specialist, you’ll be responsible for taking enquiries from clients and sourcing suitable serviced apartments at competitive rates. You’ll create and manage reservations from the booking stage right through to when the client checks out. Good interpersonal skills are needed to offer bespoke leisure advice to clients, as well as build solid business relationships with property partners. We’ll send you out on property viewings to grow your knowledge of the serviced apartment industry, and show you how to generate new clients through business development.

Ideally you’ll have

  • Excellent written and spoken English
  • Previous experience in a customer service role
  • A second language (ideally French, German, Spanish, Arabic, Russian, Mandarin or Cantonese)
  • Impeccable attention to detail
  • Strong numeracy skills
  • Knowledge of the travel/hospitality industry
  • Previous experience in a customer service role

Welcome to the Guest Relations team

The Guest Relations team build long-lasting relationships with our extensive leisure client base and utilise their unrivalled knowledge of the serviced apartment market to source the most suitable accommodation options. They also provide outstanding customer service, turning around enquiries with speed and precision, and regularly attend networking events and property openings.

A little bit about us…

SilverDoor Apartments and Citybase Apartments are the world’s leading serviced apartment agents, with a global collection of 170,000 apartments in 86 countries.

Following their merger in May 2016, the two brands operate collaboratively from offices in London, Lancaster and Singapore.

We take a personal approach to everything we do, and that’s what sets us apart. Our collection of serviced apartments is carefully cultivated from relationships with over 900 operators around the world.

We were recognised by the Business Travel Awards as the Best Serviced Apartment Provider in 2015 and 2016 and have also been named in the Sunday Times 100 Best Small Companies to Work For.

Role: Guest Relations Specialist
Job Type: Permanent
Location: West London, South East

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