WORKING HOURS AND PAY

#removed# MONDAY - FRIDAY working 37.5 hours at £12.30 per hour

KEY ROLES

As part of our Receptionist/Customer Service Team, your primary responsibilities will be to work as part of a reliable team to provide support and advice to our customers by phone and email. Responsibilities will include:

• Contacting customers via email and telephone.
• Dealing with queries efficiently and appropriately
• Ensuring customer satisfaction
• Gaining knowledge of our customer's needs.
• Processing orders.
• Identifying opportunities to improve and do things differently
• Reporting any customer concerns and identifying any trends in calls to the Customer Services Manager.
• Gaining knowledge of the company's products.
• Feeding back any customer information considered relevant to the Customer Services Manager.
• Ensure data from calls received is entered into the CRM system.

REQUIREMENTS

To be considered for this role, you must have,

• Excellent literacy skills
• 2 years Customer Service Experience
• Worked within a vibrant customer service environment
• Effective customer service skills
• High quality telephone manner
• Strong attention to detail/high level of accuracy

PROSPECTS

This is a superb opportunity for individuals who are seeking to develop their career with a positive and forward thinking manufacturer, who offer excellent product and company training and realistic career prospects for development.