Job Title: Service Charge Officer

Location: Basingstoke

Salary: £28,000 - £35,000 (FTE)

Job Type: Full-time

Are you a detail-driven finance professional with a strong grasp of accounting principles and a passion for accuracy? Join our valued clients team as a Service Charge Officer, where your core focus will be on the financial planning, reconciliation, and reporting of service charge accounts. This role is ideal for someone with a background in finance or accounting who thrives on working with data, ensuring compliance, and delivering excellent service.

Key Responsibilities:

• Prepare and manage annual service charge budgets for a portfolio of properties, ensuring all estimates are accurate, well-documented, and compliant with legal and regulatory standards.
• Conduct year-end financial reconciliations, comparing actual costs against budgeted figures, and calculating balancing charges or credits with precision.
• Produce and issue detailed service charge statements to residents, ensuring clarity, transparency, and full audit compliance.
• Analyse financial data from multiple systems, identifying discrepancies, variances, and trends, and taking corrective action where necessary.
• Maintain accurate financial records, including reconciliations, audit trails, and internal controls, supporting the integrity of financial reporting.
• Interpret and resolve complex financial queries from residents and stakeholders, providing clear, professional responses both in writing and over the phone.
• Support internal projects by representing the service charge function, contributing financial insights and ensuring accurate reporting throughout.
• Collaborate with finance, housing, and property teams to ensure service charge processes are integrated, efficient, and aligned with organisational goals.

What We’re Looking For:

• Experience in accounting, finance, or service charge management, ideally within housing or property sectors.
• Strong analytical and numerical skills, with a keen eye for detail and accuracy.
• Proficiency in financial systems and data analysis tools.
• Knowledge of service charge legislation and housing finance regulations.
• Excellent communication skills, with the ability to explain financial matters clearly to non-financial audiences.
• A proactive, solution-focused mindset and a commitment to continuous improvement.

Ready to bring your expertise to a role that makes a difference?

Apply now with your CV and a cover letter outlining your relevant experience and why you’re the ideal candidate for this finance-focused opportunity.