WHY BEMOTO?

Are you passionate about helping riders navigate the world of insurance? Look no further! We're a leading motorbike insurance brokerage dedicated to providing top-notch coverage for our clients. As a Sales Representative, you'll be the driving force behind our commitment to customer satisfaction. From guiding clients through policy options to ensuring they have the perfect coverage for their needs, you'll be the trusted advisor they rely on. But it's not just about making sales; it's about building relationships and always putting the customer first with a focus on exceeding sales targets and delivering exceptional service. Join our team and be part of a community where your dedication to client success is celebrated. Apply now and accelerate your career with us!

JOB SUMMARY:

We are looking for a highly motivated and customer-focused Sales Representative. As a Sales Representative, you will handle customer communications (calls and emails) within agreed-upon SLAs and in accordance with our quality standards.

Consistently deliver on all sales/service KPIs in line with our culture of "first-time resolution".

Continually seek opportunities to exceed performance targets for speed, efficiency, sales and quality.

KEY RESPONSIBILITIES:

• Continually seek opportunities to exceed performance targets for speed, efficiency, sales and quality.
• Respond to customer enquiries via phone and email.
• Positively promote the company and product at all times.
• Maintain a thorough knowledge of our products and services.
• Play your part in delivering excellent service standards across all customer-facing channels, including SLAs, answer rates, and minimising call waiting times.
• Adherence to shift patterns.
• Provide a great customer experience.
• Achieve monthly call quality standards.

DESIRED QUALITIES & EXPERIENCE:

• Previous experience in a customer-facing role
• Sales experience or a passion for sales.
• Ability to work as a team or independently with minimal supervision.
• Strong customer focus and customer service skills.
• Ability to work well in a fast-paced environment.
• Basic understanding of technology, software applications, phone and computer systems.
• Proactive about your own development.

CORE COMPETENCIES:

Self-motivation, Attention to Detail, Customer Oriented (Internal and external customers), Strong Oral and Written Communication, and Teamwork.

SALARY & BENEFITS:

• Salary Range: £22,000 - £24,000.
• Full-time, 35 paid hours per working week. Monday through Saturday, shifts between 9am and 6pm.
• Generous holiday entitlement: of 33 days (including bank holidays). Rising to 36 days with length of service.
• Possibility to participate in a bonus scheme.
• Company Pension Scheme.
• Flexible employee benefits plan, including:

- Health cash plan

- Employee assistance programme

- Retail discounts

- Cycle to work scheme

• Annual salary reviews and development opportunities.

Job Types: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme

Work Location: In person