This growing and successful Software Consultancy are looking for a Support Manager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following:

Knowledge and Experience

• Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms
• Deep understanding of customer needs and the ability to translate technical solutions into business value.
• Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules.
• Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement.
• Skilled in using support metrics and customer feedback to inform decisions and improve outcomes.
• Clear, confident communicator with the ability to engage technical and non-technical stakeholders alike

Preferred Qualifications and Experience

• Proven experience managing or leading support teams in a customer-focused environment
• Solid understanding of ERP systems, ideally including Intact iQ or similar platforms
• Strong grasp of ERP processes including finance, inventory, and CRM modules
• Demonstrated success in driving KPIs and process improvement initiatives
• Background in customer support, operations, or service delivery
• Familiarity with automation and AI in customer support is an advantage

They have a fantastic work culture with real career progression and a very enticing benefits package.