The Company

A successful business whose product is as great as their customer service! Based in Aylesbury, we have several opportunities to join them on a full-time permanent basis as a Customer Service Representative. Offering hybrid working and a great benefits package and a product you can truly get passionate about.

The Role

You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the bran reputation is upheld.

• Answer calls within set SLA's.
• Deal with enquiries on phone and email, including renewals and claim enquiries.
• Update customer details online.
• Ensure enquiries are dealt with in set SLA's.

About You

We are looking for customer focussed individuals who are passionate about the customer experience.

• Customer service experience.
• Excellent telephone manner.
• Able to manage multiple enquiries.
• Can think on your feet and problem solve.
• Able to listen and negotiate to provide a solution.
• Have empathy when dealing with difficult calls.

Other

• Mon - Fri, 36 hours per week on a shift pattern between 9am -6pm. You will also be required to work 1 in 4 Saturday mornings, 9am - 1pm. (Time off in lieu will be given).
• Mostly remote - Wednesday in the office in Aylesbury.
• £22,500 plus excellent benefits.
• You will be needed in the office once a week (Wednesday).