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Date Added: Mon 01/05/2023

IT Technical Support

Middlewich, CW10, UK
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Job Type: Permanent, FullTime

Salary: £32000 - £36000/annum





Joining an award-winning, 20 year established IT service provider which supports companies of all sizes and sectors you will have the opportunity to join this fantastic team on a permanent basis. This is a role which offers the perfect office and field based balance, when clients are usually within just an hours commute of your base in Middlewich. Working with a friendly and professional team you will enjoy, fresh modern offices, a great salary and great benefits. 

Key Duties:

To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
To provide 1st and 2nd line help desk support to customers for hardware, software, audio-visual, and telephone equipment.
To work towards and complete Microsoft Certifications for IT Professionals.
To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.
Skills & Qualities:

Previous experience working within a similar role
Professional attitude
Flexible and willing to learn
Able to demonstrate good initiative
Excellent communication skills
A good team player
Have skills and knowledge around networking, firewalls and routing protocols
Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies
Extensive use of all currently supported Microsoft Operating Systems.
Extensive use of Microsoft Office.
Strong understanding of WAN & LAN networking concepts including TCP/IP, DHCP, DNS.
Microsoft certified desirable


Hours - Monday to Friday 9am - 5pm (With 1 week in 4 on call)

Company van provided (including a fuel card for business use)/ OR Expensed Mileage

Workplace pension

Free parking

28 days annual leave

To apply for this role or to find out more please send your CV to  or call us on (phone number removed)

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