Join a leading independent plumbing and heating merchant with nearly 50 years of excellence in supplying quality materials to the building industry. We are seeking a knowledgeable Internal Sales Advisor and Estimator to support the sales teams and provide exceptional service to their customers.

Day-to-day of the role:

• Serve as the primary point of contact for incoming quotation requests from the External Sales Team and directly from customers.
• Manage customer phone calls with a focus on delivering outstanding customer service.
• Provide accurate and timely quotations, advising on product shortages and expected delivery dates.
• Collaborate with the Commercial Team on special order items and customer terms.
• Communicate directly with both current and prospective customers to evaluate their needs and offer alternative products when necessary.
• Work closely with the External Sales Team to instil confidence in our ability to deliver on promises and maximise quotation conversion rates.
• Liaise with suppliers for take-off and contract pricing as required.
• Follow up on leads from the Customer Services Team and manage email communications effectively.

Required Skills & Qualifications:

• Strong IT proficiency, particularly in MS Excel and Outlook.
• Excellent interpersonal and communication skills, both written and verbal.
• Understanding of the sales administration process.
• Strong analytical and organisational skills, capable of working independently in a fast-paced environment.
• Problem-solving ability with a proactive, can-do attitude.
• High attention to detail.
• In-depth knowledge of plumbing products to effectively communicate with plumbing contractors and assist internal/external teams.
• Approachable with an excellent telephone manner.

Benefits:

• Competitive salary and comprehensive training.
• Opportunity to work with a market-leading brand and a dynamic team.
• Exposure to a diverse range of building industry professions.

To apply for the Internal Sales Advisor and Estimator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Reed have over 20 specialisms and offices across the South Coast to help support you with your job search - contact us now.