Wirral, UK

Retail Call Advisors

Wed 11/10/2017
Our client is currently seeking Inbound Retail Call Advisors to join a busy call centre environment.

Duties will include:

* Handle all customer related queries including chasing deliveries and returns, online and ordering issues, in store issues and store reservations, gift card enquiries, promotion enquiries and marketing queries
* Respond to customers via various channels mainly email and telephone but also conversocial which includes Facebook, Twitter and now Instagram
* Process customer orders via a telephone ordering service where customers can call us and place an order over the phone
* General store enquiries including stock availability

You will possess an excellent telephone manner and clear verbal and written communication skills. Previous experience gained within a customer service/administrative/retail background preferred. Must be customer focused offering a friendly, polite and empathetic tone.

Full Time positions working 5 out 7 days a week on a rota basis working between 8am-8pm, and Part-time hours ,training will be provided on site. Excellent opportunity with a view to going permanent following an initial 13 week period. To apply please call HRGO on (Apply online only) or forward your current CV