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Date Added: Wed 13/10/2021

People Services Adviser

Newcastle Upon Tyne, UK
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Job Type: Permanent, FullTime

Salary: £31406 - £33309

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £31,406 - £33,309, with progression to £40,927 per annum, pro rata

The Role

Applications are invited to join our friendly team supporting the Faculty of Science, Agriculture and Engineering, as part of the People Services Directorate (formerly Human Resources).

This is a generalist role, delivering a comprehensive, professional People Services consultancy and support service to the Faculty in order to recruit, develop and motivate high quality people for our UK and international operations.

You will have strong interpersonal skills and the ability to influence and negotiate at all levels. Experience of providing advice on a broad range of People issues including performance management, organisational change and ER related matters will be essential. Previous experience of working in Higher Education and of working with Trade Unions would also be advantageous.

The role is part-time - working 40% FTE (14.8 hours per week). We're happy to discuss working pattern but would prefer that one of your working days is Monday. You will work in close partnership with another Advisor who works 80% FTE.

For informal enquiries, please contact Claire Brunton, People Services Business Partner

Key Accountabilities

To provide Employee Relations advice, coaching and support to managers in order to ensure a positive Employee Relations environment is developed and maintained (e.g. disciplinary/grievance handling, severance etc.) To advise and coach managers on dealing with performance management issues.

  • To research, draft, amend or update employment policies in line with changing needs and legislative requirements. To provide management information to senior officers/Pro-Vice-Chancellors/Managers in order to contribute to business decisions.
  • To support and work alongside colleagues in People Services to provide a coordinated and efficient service in line with operational and People Services objectives.
  • Ensure that suitable people are recruited to fill approved vacancies, by working with managers to ensure the University attracts, recruits and retains the best talent in line with equal opportunities legislation.
  • To maintain a comprehensive working knowledge of key immigration issues in order to provide support to colleagues dealing with complex immigration queries and to advise management on key considerations in relation to their recruitment and retention strategies.
  • To support managers with a range of People Services processes, such as reorganisations, contract changes, redundancy consultation process, TUPE, flexible working requests, etc.
  • Coach line managers through a job analysis process in order to ensure that jobs are formulated to meet the needs of the organisation, accurately describe the job and support managers through the job evaluation process.
  • To advise and support managers dealing with sickness absence. Including advising on sickness monitoring and referrals to Occupational Health. Working with Occupational Health, colleagues and managers in resolving issues surrounding sickness absence and assisting managers as appropriate with managing outcomes. Facilitating meetings and ensuring reasonable adjustments are implemented to enable colleagues to return to work.
  • To be involved in the design and delivery of training and development activities relating to employment legislation and good practice, working with colleagues in Organisational Development.
  • To act as project team member/leader for central/faculty/People Services projects in order to contribute to the People Services strategy. To act as a coordinator and People Services contact for major University Committees, for example, Joint Union Negotiating Committee.
  • To be involved in negotiations with trades unions on matters affecting the contracts of employment and conditions of service for colleagues in order to ensure that matters are effectively resolved and documented, and all relevant parties consulted.
  • To line manage a small team of People Services Administrators to ensure an effective and customer-focussed administrative service is provided to the Faculty.

The Person (Essential)

Knowledge, Skills and Experience

  • Substantial People Services experience across a range of People Services (HR) activities
  • People Services Higher Education experience at a similar level (Desirable)
  • Evidence of supporting managers with performance and capability issues
  • Comprehensive knowledge of employment legislation
  • Well-developed influencing, facilitation and negotiating skills
  • Evidence of dealing with complex employee relations issues
  • Evidence of excellent organisational skills with the ability to plan, prioritise and deliver across a range of work activities and juggle a busy workload
  • Ability to develop effective and sustainable partnerships with trade unions

Attributes and Behaviour

  • Excellent communicator, at all levels, both verbal and written
  • Excellent team player with experience of working in a collegiate way
  • Strong track record working collaboratively with colleagues, at all levels, across the organisation
  • Ability to influence and persuade to gain support
  • Promotes inclusivity, diversity and equality at all times
  • Creative, solution-orientated approach to issue resolution
  • Resilience and sensitivity when dealing with complex people matters


  • CIPD qualified
  • First Degree or equivalent experience
  • MCIPD - Desirable
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