Credit Controller
£25,000 per annum + Bonus (OTE £28,000 - £30,000)

Join a fast-paced, forward-thinking team and make a real difference in customer experience and collections performance.

We're on the lookout for a confident and customer-focused Collections Advisor to join our busy Crewe office. In this role, you'll take ownership of your own portfolio of customer accounts, ensuring timely payments and delivering high-quality service along the way. If you have a background in collections or customer service, and enjoy solving problems and building rapport with customers, we want to hear from you.

As part of a company focused on innovation, sustainability, and transformation, you'll play a key role in helping customers stay on top of their accounts while supporting our growth journey.

What you'll be doing

* Managing your own portfolio of customer accounts

* Making outbound calls and handling inbound queries to resolve outstanding balances

* Negotiating fair and effective payment plans

* Providing clear, empathetic communication around account status and payment options

* Keeping accurate records of all customer interactions and updates

* Escalating complex or high-risk cases to the Senior Advisor or Supervisor when needed

* Ensuring all activity complies with regulatory and company policies

* Supporting continuous improvement by sharing ideas and attending training

* Meeting both individual and team performance targets

What we're looking for

* At least 1 year of experience in collections, customer service, or a similar role

* Excellent communication skills and a professional approach to challenging conversations

* A customer-first mindset with the ability to balance business goals

* Great time management and attention to detail

* Familiarity with collections processes and basic regulatory knowledge (a plus)

* Comfortable using collections software and data entry systems

What you'll get

* A supportive team environment and a friendly workplace culture

* Working hours: Monday-Friday, 8:30am - 5:00pm, based in our Crewe Eurocard office

* A growing, agile company that values innovation and continuous improvement

* A chance to shape customer outcomes and build your career in a fast-moving business