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Date Added: Wed 21/10/2020

IT Support Technician

Edinburgh, UK
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Job Type: Full Time, Permanent

Salary: £18000 - £22000

We are focused on continual process improvement right across the business through aligning ourselves to best practice from ITIL & Service Desk Institute. We are based in Edinburgh and support clients throughout the UK, helping people succeed through technology. Daily responsibilities - Providing 2nd line support both remotely and on site when required - Taking ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests - Providing users with regular communication on the progress of investigations and planned solutions utilising ticketing system for communication both internally and externally - Working closely with the support team to provide 2nd line support, ensuring assigned calls are responded to, diagnosed and resolved swiftly Desired skills - Experience in deskside support or other user support functions - In-depth hands on “problem solving” expertise in desktop hardware, operating systems and software packages - Understanding and experience working with and administering layer 3 networks, TCP/IP, security and Wi-Fi connectivity - Microsoft Windows Desktop Operating Systems - Microsoft Office and Office 365 - Active Directory / Exchange: Add/Remove Changes - Server Backup Configuration and Management - Microsoft Windows Server, working knowledge up to 2016 server - Microsoft Active Directory, configuration Benefits - Competitive salary based on experience and qualifications. - Full on the job training & support. - Fun working environment and culture. - Great opportunity for advancement. Edinburgh (Working remotely at present)
Role: IT Support Technician
Job Type: Full Time, Permanent
Location: Edinburgh, Central Belt, Central Belt

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