Job Description - Training Coordinator (Heathrow)

Role Purpose

The QSHE Training Coordinator supports the Learning & Development function by ensuring colleagues across the Heathrow portfolio receive the training, compliance, and development required to perform their roles safely and effectively. The role works autonomously, collaborates with multiple teams, and consistently role‑models organisational values.

Key Responsibilities

* Schedule and book all required training to ensure full compliance with Heathrow contract requirements.

* Liaise with operational teams to ensure staff understand training expectations and attendance requirements.

* Book and manage training rooms and support the Operational Trainer with session logistics.

* Deliver mandatory training including inductions, GSAT/BSAT, fire safety, and other airport‑specific sessions.

* Maintain accurate training records, update matrices, and produce monthly reports.

* Act as an active member of the QSHE team, promoting organisational values and challenging behaviours not aligned with standards.

* Ensure training supports safe use of plant, equipment, and PPE.

* Work closely with the ID Pass Coordinator, Operational Trainer, and wider teams to improve training culture.

* Support and monitor agency performance, providing feedback where required.

* Attend internal meetings to review contract performance and update shared documentation.

* Provide occasional out‑of‑hours support to meet operational needs.

* Review training data and trends, recommending improvements to enhance compliance and efficiency.

* Identify opportunities to enhance services and recognise colleagues through reward schemes.

Person Specification

* Strong organisational and time‑management skills with flexibility to support a 24/7 operation.

* Minimum 2 years' experience in a people‑facing role and 1 year in a fast‑paced environment.

* Confident communicator able to adapt style for different audiences.

* Skilled in administration, record‑keeping, and Microsoft systems.

* Positive, self‑motivated, and committed to personal development