Enrolment and Outcome Agent

£22,923 - £24,225

Hybrid working, based in and around GMCA, Greater Manchester Combined Authority.

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.

As a Enrolment and Outcome Agent, you will be providing an effective and timely service in the admission of learner applications through online, telephone and face to face methods onto WEA programmes of learning. Being responsible for the administration of new learner enrolments, applicant processing and learner communication and query resolutions.

Reporting to the Learner Enrolment and Outcomes Team Leader , the successful candidate will have a keen eye for detail and a rigorous approach to quality. This will be crucial in ensuring that the WEA meets its contractual requirements, ranging from the submission of valid and eligible claims, whilst playing a key role in ensuring exceptional customer experience is at the forefront of all admission processes and procedures.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

Should you need any support with your application, then please get in touch. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.

You can read more about our benefits and what it’s like to work here, on our website.