About the Role
Deliver an efficient and effective brand maintenance service to SSP units within the designated area, while planning and executing a high-quality building fabric maintenance programme. Adopt a continuous improvement approach and right-first-time ways of working to reduce equipment and building fabric faults, minimising customer service downtime. Demonstrate strong teamwork to ensure maintenance services are completed to a high standard and delivered promptly, collaborating with others where required. Support the Maintenance Manager, Assistant Maintenance Manager, and wider business teams to add value for unit managers through clear and effective communication regarding maintenance requirements, and ensure all work orders are processed exclusively via the Maintenance Helpdesk or PDAs

What you'll be doing
Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager
Review and analyse maintenance faults to identify repeat issues and make recommendations for continuous improvement to ensure trade impact is minimised
Plan your own labour time within your allocate schedule to ensure localised problems are prioritised and managed effectively
Manage the successful implementation of changes to routines/ways of working within your area
Apply skills and knowledge to identify and recommend opportunities to improve routines and processes specific to your area of work
Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities and maintenance systems to provide the most efficient and effective service to the units
Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service
Maintain all company equipment and tools in good working condition to ensure they are available for use at all times
Ensure timely reporting using the company processes and Agility system via your issued PDA to:
Record work attended and completed
Record the nature of the work done and the materials used
Notify your line manager of proposed holidays and absences
Participate in good communication with the other team members, the management team, the customer’s staff, contractors and suppliers to maintain good working relationships
Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process



Communications

Unit Manager update on progress of work and estimated duration
SSP staff meetings as required
Annual Appraisal and Performance Review
Artisan group meetings as required
Assistant Maintenance Manager with daily updates on progress of work, group Meetings and telephone conversations
Daily location update to the Maintenance Helpdesk
Telephone and face to face meetings with colleagues regarding work tasks in progress
Contact with suppliers as required

Essential:
Previous building / building maintenance experience
Proven skills in solving building fabric faults
NVQ Level 2 or City and Guilds in building maintenance, electrical, plumbing, carpentry & joinery or equivalent / relevant qualification
Good all-round handyman skills in carpentry, plumbing, painting and decorating, electrical, brick laying and tiling
Prepared to attend training programmes to develop skills
Flexible as travel to other regions is required with overnight stays
Time management to ensure projects are completed on time

Desirable:
Experience in dealing with blue chip brand work
Previous customer service experience in a maintenance delivery role

Why Join Us
Employee Discounts across our brands (over 400 locations)
Friends and Family Discount App
Award-winning training, apprenticeships and development programmes
Health & Wellbeing support
Hybrid working model with flexibility for work–life balance
Inclusive and diverse workplace with employee networks and communities


Ready to start the best part of your journey?
Join us at SSP and play a key role in shaping the financial performance of our Rail Gourmet business — where your insight, collaboration, and ownership will help drive our success across the UK and beyond.
At SSP, we value diversity and are committed to building a team that reflects a range of backgrounds, skills and perspectives.