New opportunities available for our client based in YO26 for experienced Customer Advisors on an ongoing basis

About our client

Our client was established in 1858 and during that time have become specialists within their field. The care of their customers and their staff are a priority. Every point of contact with their customers is seen by their employees as an opportunity to deliver a personal service, supporting those who are living with a medical condition and navigating the healthcare system. 

The Role

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication

Experience & Skills

Attention to detail (Essential)
Excellent Microsoft Office skills (Essential)
Proactive and self-sufficient (Essential)
Previous experience working in a contact centre environment (Desirable) 
Experience working with patient records and information (Desirable) 
Duties & Responsibilities

Communicate professionally with surgeries via phone and/or email
Build Knowledge of the patient database, being able to confidently update patient information
Identify prescription shortages outstanding 
Raise low value credits
Follow up on advisor correspondence for updates
Confidently escalate the queries and complex chases to senior staff members
Hours of work: Monday-Friday 9am-5pm

 When can you start?

IMMEDIATE STARTS AVAILABLE 

Who are gap personnel?

Originally founded in 1998, we are now one of the top five largest industrial providers in the UK, supplying temporary, contract and permanent workers to companies across industrial, commercial, technical, construction, fmcg and healthcare sectors. We offer nationwide coverage through high-street branches, specialist divisions and onsite managed solutions. With a turnover of almost £200 million in 2019, we currently payroll in excess of 12,000 temporary workers each week and cover more than 3 million shifts per year.

Gap Personnel are operating as an employment business for these roles