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Date Added: Wed 05/08/2020

Automotive Technical Service Manager

Geneva, New York, US
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Job Type: Permanent, FullTime

Job Description

The Assistant Store Manager is responsible for conducting vehicle diagnostics and performing services/repairs requiring advanced technician capabilities. This position is a store key holder serving as manager on duty in the absence of the Store Manager and provides oversight and guidance to other technicians performing basic routine vehicle repair and maintenance services. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Perform vehicle diagnostics to properly identify required repairs
Provide direction and oversight to other technicians and assist where needed with services/repairs
Assist in organizing the stores workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation
Accurately perform vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation
Consistently complete Monros Courtesy Inspection process, on every guest vehicle, identifying, documenting and communicating additional needed services and repairs; Audit courtesy inspections performed by other Technicians
Assist in inventory management to include pulling tires and parts, unloading and stocking inventory; utilize company truck to pick up inventory as needed
Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition
Consistently perform service(s) in accordance with Monros safety standards including but not limited to Monros Wheel Torque, Oil safety and compliance procedures
Test drive vehicles in accordance with Monros Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws
Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs
Help achieve Monros sales goals by properly informing and recommending tire and service products and sales promotions
Attend to all guest needs in areas of sales, service, complaints and adjustments
Build guest relationships to maximize customer satisfaction, loyalty, and retention
Assist technicians in conveying repair and service needs to guests
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition
Understand and adhere to company policies and procedures, OSHA standards all safety and environmental codes and industry regulations including consistent use of always required personal protective devices including but not limited to approved Safety Glasses
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules
Operate, utilize and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Perform other duties as assigned and required by direct supervisor

The Assistant Store Manager is an individual contributor to the team and operates under the general direction of the Store Manager.
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