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Date Added: Wed 14/09/2022

Customer Service Coordinator

Hemel Hempstead, UK
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Company: THINK SPECIALIST RECRUITMENT

Job Type: Permanent, FullTime

Salary: £21,000 - £24,000 per annum

We are pleased to be recruiting for a Customer Service Coordinator to join a company based in Hemel Hempstead. This is a fantastic opportunity to join a warm, welcoming, and close-knit team.

We are looking for enthusiastic and energetic candidates, someone that is confident in dealing with customers and processing orders.

The starting salary for this position is £21,000 with the potential to rise to £24K once monthly bonus kicks in.

This is a fully office-based Monday to Friday role, hours are 8:30am to 5pm. The company offer a number of exciting benefits such as an excellent company bonus scheme, free on site-parking, structured pension scheme and many more.

Duties:

  • Day to day management, co-ordination, administration, and ordering.
  • Taking calls, submitting orders, logging faults, and building accounts for billing.
  • Provide Customer support throughout the order process.
  • Dealing with customers' orders from start to finish by e-mail, phone, and webchat.
  • Resolve order process issues.
  • Track all issues to a successful conclusion.

Candidate requirements:

  • Strong customer service background
  • Admin experience desirable but not essential - Training provided
  • Energetic in personal, written, and telephone interactions.
  • Meticulous organisation and attention to detail.
  • Technically competent. MS Office suite.
  • Ability to develop and document procedures and systems.
  • Ability to work under pressure.
  • Excellent written and spoken English as this is a customer service role
  • Well-presented and have excellent communication skills
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