• Provide responsive and high-quality IT support to users via the internal Helpdesk.
• Deliver IT inductions to new joiners as part of the onboarding programme.
• Maintain and upgrade systems, improving processes and identifying root causes of technical issues.
• Manage and support desktops, mobile devices, telecoms, and security systems.
• Collaborate with and support third-party vendors and service providers.
• Document system configurations, processes, and service records accurately.
• Contribute to the smooth daily running of the office environment.

What We’re Looking For:

• Solid understanding of Windows 11 configuration and security best practices.
• Experience with Microsoft 365 apps and services (Teams, Exchange Online, SharePoint, OneDrive).
• Exposure to Intune, Defender, Autopilot, and Apple Business Manager (desirable).
• Knowledge of UCaaS/SaaS voice solutions (Vonage experience is a plus).
• Familiarity with printing solutions (Uniflow desirable), hot desking/meeting room systems (e.g., Condeco).
• Basic networking knowledge (Wi-Fi, TCP/IP, routing) and security principles (e.g., Firewalls, XDR/EDR).
• Awareness of ITIL principles; exposure to ManageEngine Service Desk Plus is beneficial.
• Strong organisational, communication, and project management skills.
• A proactive team player with integrity and a professional approach.

Location:

This is a fully onsite role based in London. Candidates must be comfortable working from the office full-time.