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DATE ADDED: Wed 17/10/2018

Service Desk Technician Active Directory Data Center Environment

New York, USA


Job Description
Service Desk Technician Active Directory Data Center Environment

The shift days and hours for this position is as follows: Tuesdays thru Saturdays, the hours from Tuesdays to Fridays will be 12:00 pm to 9:00 pm and Saturday will be more of a flexible day if the person chooses to come in earlier and as long as eight hours are completed on Saturday.

My name is Bill Stevens and I have a new full time Service Desk Technician opportunity available in New York City, Midtown that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The ideal candidate should possess some experience having worked within a data center type environment.

Please let me know if Midtown could be an option for you.

This position pays $50,000 to $55,000 plus an outstanding benefits package plus paid overtime.

This position will provide client support for all desktop and server related issues via telephone and/or a remote location. In addition to staying abreast of industry trends and best practices, you will provide technical assistant to computer system users including problem assessment/resolution and software and hardware installation and configuration, when necessary.

The ideal candidate will be a solution-oriented administrator who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional and composed demeanor. He/ She will utilize their exceptional active listening, critical thinking and communication skills to resolve client issues.

Responsibilities for this position will include:
Act as a critical front-line and provide direct support.
Resolve hardware and software issues by fielding telephone calls and emails, diagnosing problems, and escalating to management when needed.
Assist system users by confidently troubleshooting Tier 2 and Tier 3 issues, including: Active Directory, MS Exchange, BES Server, and DNS.
Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
Interact with the firms clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.
Perform other duties as assigned.

Qualifications for this role:
Bachelor’s degree in Computer Science, Information Technology OR equivalent level of hands-on experience
3-7 years of related IT experience in an enterprise or server based environment
Must have 3+ years of recent help desk/support desk experience
Financial services industry OR MSP (Managed Service Provider) experience preferred
Excellent desktop and server troubleshooting skills
Strong hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, Remote VPN Software, and Microsoft Office Suite
Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, and Cisco
Exhibit a high-level of professionalism and sound judgment
Experience with ConnectWise OR any similar ticketing system preferred

US citizens and those authorized to work in the US are encouraged to apply, sponsorship for this role is not available at this time.

The interview process will include an initial telephone screening.

******This is an onsite position and there is no working remotely.******

Please let me know your interest for this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions.

Bill Stevens
Director of Technical Recruiting
PRI Technology
Denville, New Jersey 07834
Direct Line: 1-973-732-5454 x21
Cell: 1-973-255-6468


Company Description
PRI Technology is a full service Information Technology staff augmentation and executive search firm, comprised of industry professionals with more than 75 years of cumulative staffing experience. We employ the utilization of cutting edge recruiting technologies which allow for greater optimization of our capabilities in serving our candidates and clients needs.

Role: Service Desk Technician Active Directory Data Center Environment
Job Type:
Location: New York,

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