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DATE ADDED: Wed 17/10/2018

Help Desk Support Technician For High End Clientele

New York, USA
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COMPANY: DIGITAL HEALER

Job Description

Our small boutique computer consulting business is looking to add a help desk technician to our team.  We provide tech services to high end clientele so the ability to communicate clearly is a must.  We are a tech company.  Customer service is our business.  This is a great job for a capable dynamic person who enjoys responsibility and freedom.

You will resolve computer-related issues for our clients remotely over the phone (to start).  We service both Mac and PC Networks.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Provide great customer service

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • A Team Player
  • Self Discipline

 

Company Description
NYC based computer consulting firm founded in 2004. Collectivity, our staff possesses over 40 years experience supporting every aspect of technology relative to a computer network. We are fluent in both Mac and PC and Cisco. We provide great customer service to our high-end clientele across the country.


Role: Help Desk Support Technician for High End Clientele
Job Type:
Location: New York,

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