Concession Manager | New Malden | Great Salary + Benefits
About the role
This is a brand-new concession with a brand-new feel, that's part of a new vision for our client's market. In this role, you'll have the chance to lead it from the front.
As concession manager for this household name, you'll be based in one of the UK's best- loved department stores. Our client has built a fantastic reputation for supporting customers when they need it most. This really is the sort of business where staff are invited to customers' family events, the sort of business that doesn't just talk about building strong relationships-it does it every day.
As manager, you'll be responsible for fostering that same sort of feel in your concession.
There's no micro-management here. You'll be given lots of control to build your concession's success, be imaginative in the way you drive footfall, and engage with the host department store. You'll be encouraged to try new things as you lead your team and build your local community of potential customers.
You've got a background in consultative sales, the sort of role where customers need to have a chat before they buy. Your experience could be in personal shopping, fashion, jewellery, footwear or similar. You'll be helping customers make decisions that really matter to them. There's emotion in every sale, so you need to be able to empathise with that and ensure every customer receives a service that addresses their emotional as well as physical needs.
You'll already have store manager/deputy manager or concession manager experience and you'll have the commercial know-how that comes with that experience. You'll know how to get your small team of supervisors and consultants energised and engaged. And you're always thinking of the next idea to stand out and do something different to excite the local community and build long-lasting relationships.
For the right person, there's real potential to progress too.
Concession manager responsibilities
- Have lots of autonomy to deliver store KPIs including store turnover, personal shopper appointments and conversion
- Lead a team committed to exceptional and empathetic customer service
- Look for new and creative ways to engage the local community
- Build productive relationships with the department store and neighbouring concessions
- Support and develop your team
- Take responsibility for the health, safety and wellbeing of your team and customers
What's in it for you?
The salary is extremely competitive, and it's backed by a really exciting benefits package that's particularly strong on family-friendliness.