Operations Manager - Call Centre

Bucharest, Romania (Can be office based or hybrid)

€5,000 gross per month + excellent benefits package.

Job Responsibilities

· Own the project operation team and the processes, policy, and the outcome of the moderation. The content moderation will cover all products and services of the product

· Liaising with internal and external stake holders

· Ensure KPIs of the business are met, carrying out regular business reviews.

Experience Required

· Have at least 5 years Operations experience in a BPO Call centre environment ideally involving content moderation.

· Have experience of managing operations in a multilingual team.

· Experience dealing with stakeholders to ensure client KPIs are met.