Service Transition Lead
📍 Cardiff (Hybrid Working)
💰 £50,393 per annum + excellent benefits

What You'll Do:

Join a highly regarded organisation as a Service Transition Lead and play a pivotal role in ensuring the smooth introduction of new and evolving IT services into live environments. You'll be central to planning and coordinating the transition process, liaising with project teams, support teams, and stakeholders to deliver changes with minimal disruption.

Working within a matrix structure, you'll use your influencing skills to gain buy-in and ensure all elements of the change lifecycle are aligned with business needs.

What You'll Bring:

Proven experience in service transition within an IT service environment
Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential)
Background in working across project and service teams, driving effective collaboration
Confidence in managing risk assessments, deployment coordination, and operational readiness
Ability to produce and maintain detailed documentation throughout the transition lifecycle
Effective communication skills to engage technical and non-technical stakeholders
Experience working in complex, multi-disciplinary organisations with enterprise-level systems
Strong planning, organisation, and problem-solving abilities with excellent attention to detailWhy You Should Apply:

This is an opportunity to take ownership of a key function within a collaborative IT Service Delivery team. You'll work on meaningful projects, helping to shape the way new technologies and services are adopted.

If you enjoy working in dynamic environments and have a passion for improving service outcomes, this is the role for you.

Ready to Apply?

Contact Dan Newton to find out more.

Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme-just get in touch!

Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities