Technical Administrator (x2 roles available)

Location: Wyndham Way, Kettering, NN16 8SD
Hours: 37.5 hours per week
Salary: From £25,000 - £27,000

Interaction Recruitment is working on behalf of our client to recruit x 2 Technical Administrators to join their Module C2/D Team within a busy and growing PPE Certification department.

About the Department

Our client's PPE Certification team operates across the UK, Ireland, Sri Lanka, Finland, Turkey, and China. The team is responsible for the technical assessment of Personal Protective Equipment (PPE) against both EU and UK regulations.

Their work ensures that products are safe, compliant, and fit for purpose, enabling manufacturers to apply the appropriate CE and UKCA markings.

This is a highly regulated environment, operating within a robust ISO 17065 accredited Quality Management System (QMS).

The Role

As a Technical Administrator, you will play a key role in supporting certification processes, particularly within Module C2 (Check Testing) and Module D (Auditing) activities.

You will be responsible for coordinating customer projects, maintaining accurate records, and ensuring smooth communication between internal teams, customers, and external partners.

Key Responsibilities

Respond to customer enquiries accurately and professionally within agreed timeframes
Coordinate annual customer compliance projects from start to finish
Track and update progress of all customer work
Provide regular updates to customers and internal stakeholders
Liaise with internal departments and external subcontractors to arrange testing and audits
Carry out general administrative tasks including project creation and sample booking
Develop a technical understanding of customer products and certification services
Gain knowledge of quality management systems and auditing processes
Maintain regular communication with customers via phone, email, video calls, and meetings
Ensure all data is accurately recorded within the company CRM system

About You

Essential Requirements

GCSEs (or equivalent) in Maths, English, and a Science (Grade A-C / 4-9)
Confident, proactive, and self-motivated
Highly organised with strong attention to detail
Naturally inquisitive with strong problem-solving skills
Ability to prioritise and manage multiple tasks effectively
Excellent interpersonal and communication skills
Proficient in Microsoft Office (Word, Excel)

Desirable Skills

Experience in auditing or compliance environments
Knowledge of PPE certification processes
Experience using database/CRM systems (e.g., Dynamics)
Understanding of Quality Management Systems (QMS)

Benefits

25-30 days annual leave (dependent on service)
Life assurance
Group personal pension plan
Income protection
Free on-site parking
Flexible working hours

Important Dates

Closing Date: Thursday 9th April 2026
Interview Date: Tuesday 21st April 2026 (on-site)

INDKTT