Job Title: Logistics Administrator

Department: Operations

Contract: Fixed Term

Hours: Monday - Friday, 37.5 - 11:00-19:30

Reporting to: Logistics Supervisor

Location: Warrington hybrid

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GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. We provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods. Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.

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Main tasks and responsibilities

· Develop and maintain an understanding of company services to support effective customer and supplier communication.

· Coordinate and track schedules with external suppliers and partners, ensuring tasks and commitments are completed on time.

· Record and report on variances, corrective actions, and associated costs to maintain accurate documentation.

· Communicate proactively with customers regarding schedule changes, service updates, or impacts on delivery times.

· Set up additional collections or service requests on behalf of internal teams and customers.

· Maintain accurate and up-to-date administrative records, including systems, reports, and documentation.

· Coordinate the administration of company vehicles and liaise with depots to ensure smooth operations.

· Support the wider team with general administrative tasks, ensuring accuracy and attention to detail.

· Act as the first point of contact for incoming customer queries via phone and email, ensuring timely and professional responses.

· Promote the company's brand values and standards through professional conduct, communication, and customer care.

· Build and maintain strong working relationships with customers, suppliers, and colleagues.

· Continuously seek opportunities to improve processes, enhance customer satisfaction, and support operational efficiency.

· Carry out any other administrative tasks as required by senior management.

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Education and Experience

Essential:

· Experience of working in a customer service function;

· Ability to influence suppliers to effect best in class;

· Self-motivated team player with the ability to work on their own;

· Excellent interpersonal and communication skills;

· Attention to detail;

· Ability to work under pressure;

· Ability to reliably commute to GFS offices;

Desirable:

· Experience in logistics and/or the parcel industry

Personal:

· Good communication skills

· Listens to and values the opinions of others

· High level of integrity, trust and respect

· Ability to make decisions

· Approachable, adaptable and flexible

· Positive 'can-do' approach

· Reliable

Key Competencies

· Strong communication skills to liaise with internal and external suppliers/customers at all levels

· Good level of English & Maths

· Good IT skills - Outlook, Word and Excel

· Self-motivated

· Good problem solving skills

· Calm nature

· Attention to detail