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Date Added: Sat 18/07/2020

Customer Service Representative

Ferguson, Missouri, US
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Company: CENTENE

Job Type: Permanent, FullTime

Customer Service Representative

Position Purpose: Respond to customer inquiries and/or verify information via telephone and written correspondence.

Initiate and respond to telephone and written correspondence with members, providers and/or other insurance carriers within established timeframes utilizing current reference materials and available resources.
Process correspondence, provide the appropriate level of updates via tracking systems and follow up with the initiating party.
Maintain performance and quality standards based on established metrics, including turn-around times.
Research and identify any processing inaccuracies and route to the appropriate team for adjustment.
Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction.

Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Bilingual experience may be preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Customer Service

USA-Missouri-Ferguson

Corporate

Full-time
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