Our public sector client are looking for a Housing Investment and Compliance Services Manager to join them on a temporary basis.

Location - Loughborough

Pay Rate - £35.58ph

Job Purpose

To lead and manage the delivery of planned maintenance, property improvements, and compliance services to ensure the Council fulfils all relevant legal, statutory, and regulatory obligations.

To ensure the safety of tenants, staff, and the public while delivering high-quality, customer-focused services.

To ensure all services are delivered in a fair, inclusive, and nondiscriminatory manner.

Key Responsibilities

Professional Expertise

Provide expert technical and professional advice on housing maintenance, compliance, and improvement functions.

Service Delivery

Ensure effective and timely delivery of maintenance and improvement services to achieve Decent Homes Standards and fulfil the Council's repairing responsibilities.

Stock Condition & Programme Delivery

Maintain accurate stock condition data and use it to inform and implement improvement programmes to ensure homes are safe, energy efficient, and compliant.

Performance Monitoring & Assurance

Gather, analyse, and report on key performance indicators. Ensure service delivery meets defined timescales for compliance, repairs, and improvements.

Tenant-Centric Services

Ensure services meet diverse tenant needs and are supported by clear, timely communication and information sharing.

Adaptations Service

Oversee a high-quality disabled adaptations service to support tenant independence and wellbeing.

Contract Management

Procure and manage maintenance and improvement contracts, ensuring they meet service needs and compliance requirements.

Health & Safety

Embed tenant safety in service design and delivery. Proactively identify and mitigate health and safety risks.

Budget Management

Manage capital and revenue budgets within agreed priorities and demonstrate value for money.

Strategic Leadership

Deputise for the Head of Landlord Services and provide support across the wider service, including covering for the Repairs and Voids Services Manager.

Other Duties

Undertake other tasks commensurate with the role and grade as required.

Information Governance

Ensure secure handling of data and compliance with information security protocols.

Special Conditions

Flexibility to work outside normal hours, including evenings.

A valid driving license and access to a vehicle for site visits is required.

Person Specification

Essential Qualifications

Degree, HNC, diploma, or equivalent in a relevant field (e.g. surveying, property maintenance).

OR equivalent substantial experience.

A relevant Health and Safety qualification (e.g. NEBOSH National General Certificate).

Desirable Qualifications

Membership of RICS, CIOB, or equivalent professional body.

Essential Skills & Experience

Proven leadership in delivering maintenance and improvement services.

Strong knowledge of housing-related legal and regulatory frameworks.

Extensive budget and contract management experience.

Ability to lead, motivate and develop staff.

Competency in performance management, problem solving, and decision-making.

Advanced IT and analytical skills, especially in Excel and Word.

Proven project management expertise.

Desirable Skills

Experience in delivering services in a high-pressure or politically sensitive environment.

Interpersonal Skills

High level of professional integrity with the ability to influence stakeholders, colleagues, and customers effectively.

Other Requirements

Commitment to equality, diversity, and inclusion.

Ability to meet all physical and functional aspects of the role with or without reasonable adjustments