Our client is looking for an experienced and dynamic Lodge Manager to oversee the full operations of a luxury lodge. This live-in position requires a hands-on leader with a passion for hospitality, exceptional attention to detail, and a commitment to sustainable tourism. The role involves managing both people and processes to ensure a world-class guest experience while maintaining operational efficiency and compliance.

Responsibilities

• Oversee all aspects of lodge operations, including guest experience, maintenance, kitchen, finance, and staff management

• Lead and develop the senior lodge team and broader staff

• Manage budgets, forecasts, and capital expenditure projects

• Ensure infrastructure, IT systems, security, healthcare, and environmental health are effectively maintained

• Liaise with government bodies to ensure compliance with licensing and regulatory requirements

• Support conservation, sustainability, and community development initiatives

• Conduct risk assessments and ensure lodge compliance

• Manage the lodge's digital presence and contribute to internal communications

• Innovate and enhance guest experiences while staying aligned with the lodge's heritage and brand standards

• Foster strong relationships with guests, both new and returning

• Oversee procurement efficiencies and operational checklists

Key Skills

• Strong leadership and mentoring abilities with experience managing diverse teams

• High energy, proactive mindset, and a passion for world-class guest service

• Excellent interpersonal and communication skills

• Financial and IT competence

• Practical skills with basic maintenance knowledge

• Attention to detail and ability to uphold high standards

• Adaptable, innovative, and solutions-oriented

• Passionate about conservation and sustainability

• Fluent in English

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