Surplus Warehouse Customer Service Representative
Surplus Warehouse specializes in building materials including cabinetry, flooring, millwork and plumbing supplies and strives to be the customer's deep discount authority. We are a division of E.C. Barton & Company which started in 1885 and currently operates over 100 retail locations throughout 17 states. We are seeking a new Customer Service Representative to assist customers and stock merchandise.
Essential Job Functions include the following, other activities may be assigned:
- Offer excellent customer service by greeting customers as they enter the store or call on the phone, and by answering their questions concerning availability, price, and use of merchandise.
- Sell Surplus Warehouse merchandise and assist other partners in selling product while always focusing on offering excellent customer service and getting repeat business.
Job Duties must perform the following duties in order to achieve essential job functions, other duties may be assigned:
- Uses Point of Sale System to total price and tax on merchandise purchased by customer to determine bill.
- Cuts carpet, vinyl, padding, and related materials to size requested by customer.
- Assists customer to load purchased materials into customer's vehicle.
- Moves materials and supplies from receiving area to display area.
- Marks prices on merchandise or price stickers, according to pricing guides.
- Straightens materials on display to maintain safe and orderly conditions in sales areas.
- Covers exposed materials, when required, to prevent weather damage.
- Counts materials and records totals on inventory sheets.
- Safely operates a forklift and other equipment.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 80 pounds.
E.C. Barton & Company's story began in 1885 at a grocery store in Jonesboro, Arkansas.
With the intention of building a new home, P.C. Barton stacked a load of lumber he had purchased behind his grocery store. As customers began to purchase the lumber he had intended to use for himself, the item was added as a sideline to the grocery store.
Barton eventually sold the grocery store and incorporated his new business in 1902. It was called Barton Lumber & Brick. The company grew and in 1927 Barton acquired all the stock in the company, turning the business over to his son, Eugene C. Barton, the following year.
The younger Barton was 20 when his father called him home from college to help in the lumber business. Eugene Barton learned his father's philosophy on business. He later said, “I've spent my life insisting that my employees follow the same rule - treat your customers courteously, give him quality merchandise and stand behind everything you sell. Buy quality, buy satisfaction has always been our motto. It is better not to sell a customer at all, than to sell him once.”
E.C. Barton acquired additional lumber yards, as opportunities presented themselves. He died in 1967, passing on a legacy to the people in his business and in his community. The company continued to thrive, and in 1975 adopted an Employee Stock Ownership Plan.
The company experienced significant growth over the next 21 years, including the development of the Surplus Warehouse division, the acquisition of several other chains and opening new locations in several states.
The company expanded rapidly during 2006 with the acquisition of Grossman's Bargain Outlet. The acquisition included 56 locations in four states, and E.C. Barton & Company also opened stores in three states.
Today, E.C. Barton & Company has more than 100 stores in 17 states. Divisions of the company are Barton's, Surplus Warehouse, Grossman's Bargain Outlet, Builders Material Company, E.C.B. Brokerage and Surplus Purchasing. E.C. Barton & Company has a presence in Alabama, Arkansas, Connecticut, Florida, Georgia, Louisiana, Massachusetts, Missouri, Mississippi, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee and Texas.
Role: Customer Service - Building Materials and Construction
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