Renewals Account Handler

£26,000 basic

Telford

Key Responsibilities:

* Handle a portfolio of smaller and medium sized insurances/clients.

* Telephoning clients prior to their renewal and going through a pre-renewal fact find.

* Calculating and delivering renewal premiums.

* Negotiating and securing the business for a further 12 months.

* Agreeing payment methods and arranging finance of renewal premium, if required.

* Cross-selling policies the client does not currently have.

* Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration.

* Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium.

* Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate.

* Check policy documents, (including endorsements), accuracy prior to receipt by clients.

* Obtaining quotations for both new and renewal business.

* Obtaining quotations and arranging cover.

* Verifying documentation and endorsements.

Key Skills and Experience:

* Experience in customer retention, service, account management, and insurance is preferred

* Strong organisational and administrative skills

* Excellent communication and interpersonal skills

* Proficiency in using CRM software and other relevant tools

* Attention to detail and accuracy

* Ability to work effectively in a team and independently

* Previous experience in the insurance industry is an advantage

Excellent career progression and personal development opportunities.

Full time hours Mon-Fri, 25 days holiday + bank holidays.

For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd