Cantello Tayler Recruitment are currently recruiting for an experienced Customer Services Manager to work for their client based in Bracknell. This role is a full time position working from the office Monday to Friday, 8.00am - 5.00pm

The Customer Services Manager will be responsible for:

• Supporting customer service team in achieving /exceeding growth. Driving and shaping development and understanding opportunities and threats to grow the business.
• Developing and analysing service & sales reports presenting findings to Head of Sales
• Establishing account relationships and developing an account management strategy to ensure the customer base is supported and maintained.
• Building strong relationships with customers to ensure repeat business.
• Attending regular meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings/​sales.
• Monitoring, focussing and recording figures on customer retention and reasons for cancellation.
• Understanding customer requirements and finding suitable solutions to meet those needs.
• Directing interface with clients to assist with the resolution of customer concerns.
• Resolving issues with contracts and commercial operations.
• Coaching employees on best practices for managing contract issues and handling daily issues and tasks.
• Assessing risks and making recommendations based on a thorough analysis of all factors involved in a business situation
• Collating and improving database of information regarding contacts/​sales etc.
• Regularly benchmark competitors to assess competitiveness within the market.
• Engaging in and evaluating customer feedback to ensure service meets/​exceeds expectations.
• Assisting with the marketing strategy for the department and any planned marketing campaigns.
• Assisting customers in achieving their management goals and endorse for industry rewards where applicable.
• Representing the company at relevant trade /​industry events.
• Preparing and producing presentations to promote the company's services.

The successful Customer Services Manager will have:

• Full driving license.
• At least 3 years' experience within a similar role
• Excellent local geographical knowledge.
• Strong people management skills with the ability to motivate and act upon any issues in a timely manner.
• Ability to take initiative and anticipate needs.
• A talented and concise communicator in writing and in person.
• Strong IT skills and a knowledge of Office 365 suite (Word, PowerPoint, Excel, SharePoint and Teams) as a minimum.
• Strong financial/commercial acumen.
• Professional and effective relationship-building skills.
• A high level of accuracy and attention to detail in all aspects of the role but with particular attention to H&S and any other regulatory compliance.
• Ability to work well within a diverse business and use your own initiative

If you are interested in this Customer Services Manager role, please do apply or contact Esther Ward on #removed# to discuss the position in more detail.