My Shortlist

Your shortlisted jobs will appear here. To view your shortlist, please login or register

DATE ADDED: Thu 27/09/2018

Customer Service Representative

Rancho Cucamonga, USA
APPLY NOW

COMPANY: E.S. KLUFT & COMPANY

Job Description

 

MAIN DUTIES & RESPONSIBILITIES

  • Order Entry
  • Customer Service
  • Warranty Claims
  • Assist consumers with Product Knowledge
  • Maintain information records
  • Assist with Logistics
  • Process RA’s
  • Assist A/R with Chargeback resolution
  • Assist with International orders
  • Consumer relations – communication via verbal, website, email or social media
  • Maintain filing system
     

KPIs

  • Constant training on Product knowledge
  • Minimize order entry errors
  • Improve on time performance

 

QUALIFICATIONS AND EXPERIENCE

  • Exceptional People skills
  • Exceptional follow-up skill
  • 5 years B2B customer service
  • Dispute resolution
  • Strategic thinking skills
  • Self-Assertive
  • E-Commerce experience
  • Problem solving ability

 

 

WORK PLACE & TRAVEL

  • California or Pennsylvania

Company Description
There are those who live life without compromise. In pursuit of precision, they dedicate years to honing their craft. We a™re all born with certain talents. But it takes a lifetime of work to be a master.

E.S. Kluft craftsmanship sets the master standard for the luxury sleep experience.


Role: Customer Service Representative
Job Type:
Location: Rancho Cucamonga,

Apply for this job now.
APPLY NOW