Do you have previous Credit Control or Debt Recovery experience?

Then this may be the job for you!

We are currently recruiting for an experienced Recovery Officer to join our Swindon based client on a 12 months fixed term contract. You will be working with colleagues to provide a recovery and enforcement service for council tax, initially and primarily for Swindon Borough Council, but also to support colleagues working on council tax recovery and enforcement for North Somerset Council as needed. This role is a fantastic opportunity for someone used to a fast-paced environment, with experience in debt recovery and committed to delivering a high-quality service. The organisation offers an amazing benefits package including life insurance, professional development, flexible working and much more.                                                                                                                                                               

The role is a hybrid role although most of your time will be spent working from home may have to go into the office once every few months.

Duties will include:

• Proactive recovery of outstanding payments. This involves outbound calling, referral to debt collection agencies and County Court recovery.
• Initial validation of Debts.
• Maintenance of Debts throughout the recovery cycle
• Verbal and written liaison with debtors, third parties, and other internal departments.
• Responding to complex correspondence relating to Debts
• Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made.
• Write off recommendations
• Tracing absconded debtors
• Upkeep of suspense account and invoices in credit

Essential Skills and Attributes:

• Debt recovery: prior experience of debt recovery is essential (prior experience of council tax recovery is desirable but not essential).
• Fluent English: proficiency in both written and spoken English.
• IT Skills: competence in Microsoft Word, Excel and Outlook (prior experience of existing council tax systems – NEC and NDMS – is desirable but not essential).
• Telephony Skills: proven ability to communicate effectively, especially with challenging or vulnerable customers.
• Self-Management/Motivation: ability to work towards targets by prioritisation and planning, and to display professionalism and confidence in all interactions.
• Flexibility & Adaptability: the ability to adjust/adapt to an often rapidly changing work environment.
• Team Collaboration: working as part of a team is a core element of the position, with the willingness to assist other team members as needed.

The ideal candidate will have previous credit control/debt recovery experience, and you will need to possess good communication skills and have a good knowledge of MS Excel. This is a fantastic opportunity for an individual who is looking to join such a great company.

This is an integral role for our client, and they are looking to interview people as soon as possible.  If you are interested in this role and would like to hear more and potentially be submitted, please apply now and we can arrange a call.