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Date Added: Tue 17/01/2023

Customer Service Officer

Gloucester, GL1, UK
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Company: SERVICE CARE SOLUTIONS

Job Type: Permanent, FullTime

Salary: £13.17/hour

Customer Service Officer needed with Gloucestershire County Council

Start Date- ASAP

Location - Gloucester

Duration - initially 3 months

Hours per week - 37 hours per week

Salary - £13.17 ltd an hour

Description:

To act as the first point of contact within the Children's Front Door Service
Engage with all customers in a courteous, prompt and appropriate manner using excellent written and verbal communication
Respond to customer requests for information
Ensure that all enquiries are acknowledged and responded to in a consistent and timely manner
Create and maintain all electronic records ensuring compliance with the GDPR for the team and all partner services and agencies

What is required?

Diploma in Customer Services/Business Administration or appropriate equivalent experience
Educated to GCSE Level A-C in English and Maths
Experience of providing information to people using a variety of communication channels
Experience of recording accurate information
Experience of working under pressure

If you are interested please call Jemma Molloy on (phone number removed) or email me your CV - (url removed)

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;

A specialist, dedicated Social Work consultant offering single point of contact
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Payroll service twice a week.
Ltd and PAYE payment options available.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast track online services free of charge
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