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DATE ADDED: Mon 20/05/2019

Customer Service Person

Chippenham, UK
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JOB TYPE: Permanent

Position: Customer Service Person /Driver Care Coordinator

Type of role: Permanent

Location: Chippenham

Working week: 40 hours

Benefits: 25 holidays + birthday + bank holidays, pension, health insurance, free parking,

free fresh fruit. Om site massages and Yoga, discounted gym membership and more

Salary: £19500 + bonus

We are now seeking to recruit permanent 3 Customer Service People /Driver Care Coordinators to work for busy customer service team based in Chippenham. The appropriate candidate would take volume calls from a wide variety of fleet customers regarding their vehicle maintenance. This role would include booking vehicles into garages for a routine service and maintenance.

Main Responsibilities:

• Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles

• Receive calls from customers who have broken down

• Organise and book service, maintenance and repairs with the appropriate suppliers

• Ensure that recovery vehicles are organised promptly

• Organise courtesy vehicles or make first arrangement for rental vehicles

• Schedule other ancillary services as required

• Keep customers and other interested parties informed of progress

• Ad hoc tasks as required by the business

Requirements:

• This is primarily incoming call handling role , regular dealing with distress customers therefore an exceptional customer service is essential

• Computer literate, able to use internet, PC and emails , Microsoft and excel

• Able to instantly build and maintain rapport with a range of people

• Articulate with a high standard of all round communication

• Positive and confident approach style when dealing with

For more information regarding this role please call Marta Kosno on (phone number removed) or send a CV

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy
Role: Customer Service Person
Job Type: Permanent
Location: Chippenham, Wiltshire,

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