Senior Housing Officer – Housing

Location: 152 Broadmead Road, Woodford Green, IG8 0AG

Contract: Temporary (16 Weeks)

Start Date: 20 April 2026

Hours: 36 hours per week (Full-time in the office initially)

Rate: £18.85 per hour (PAYE)

IR35 Status: Inside

About the Role

Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis.

You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners.

Please note: The successful candidate will be required to work in the office every day initially.

Key Responsibilities

• Lead, motivate, and develop a team of Housing Officers
• Monitor and control team budgets in line with financial regulations
• Work strategically with other departments to support neighbourhood plans
• Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes
• Embed a strong culture of customer focus, ensuring service standards are met
• Oversee case management for nuisance and anti-social behaviour
• Support front-line officers in addressing vulnerability and signposting residents to appropriate services
• Build positive relationships with residents, councillors, MPs, police, and third-sector partners
• Ensure compliance with equality, diversity, and health and safety policies

About You

Essential Skills & Experience:

• Proven experience in housing management, including team leadership
• Strong performance management and people development skills
• Ability to manage budgets and resources effectively
• Excellent communication and stakeholder management skills
• Experience in enforcing tenancy agreements and leasehold covenants
• Knowledge of anti-social behaviour case management
• Understanding of vulnerability issues and signposting
• Ability to work collaboratively across departments and with external partners

Qualifications:

• Relevant housing or management qualification desirable but not essential

Candidate Requirements

Required Documents at Submission:

• Proof of eligibility to work in the UK
• Confidentiality Agreement

Supporting Documents on Offer Acceptance:

• Criminal Convictions Declaration
• Contract / Key Information Document
• 3 Years of References / Work History

Interview Details

Target Interview Date: 13 April 2026 (On-site)

Interview Location: Woodford Green, IG8 0AG

Interview Process:

A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.