Customer Sales Coordinator

Location: SK22, New Mills
Shifts: Monday-Friday | 9:00am-5:00pm
Salary: £25,000-£27,000 per annum (dependent on experience)
Permanent | Full-Time

About the Role

We are seeking a highly organised and proactive Customer Sales Coordinator to join our team in New Mills. This is a fantastic opportunity for someone with strong administrative and customer service skills who thrives in a fast-paced environment.

You will be responsible for managing the end-to-end sales order process, ensuring orders are processed accurately and delivered on time to meet key customer service KPIs, including Case Fill and OTIF (On-Time In-Full).

As a key point of contact for customers, you will handle order and delivery queries efficiently while building strong working relationships with both internal teams and external stakeholders.

Key Responsibilities

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Process customer sales orders from receipt through to final delivery

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Ensure orders meet agreed service standards and KPIs (Case Fill / OTIF)

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Act as the primary contact for order and delivery queries

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Prepare and communicate export documentation for Republic of Ireland (ROI) and Northern Ireland (NI) orders

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Proactively resolve order discrepancies and delivery issues

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Maintain and update customer data to ensure accuracy

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Collaborate with logistics, warehouse and finance teams to ensure smooth operations

About You

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Previous experience in sales order processing, customer service or export coordination

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Strong attention to detail and accuracy

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Excellent communication and organisational skills

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Confident liaising with internal and external stakeholders

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Ability to prioritise and manage workload effectively

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Experience with export documentation (desirable but not essential)

What's in it for You?

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Supportive and collaborative working environment

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Ongoing internal and external training

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Opportunities for personal development and career progression

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A company culture focused on continuous improvement

If you are customer-focused, organised, and ready to develop your career within a growing business, we would love to hear from you.

Apply today to be considered