Customer Service Manager

Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their 'DIY' shutter orders. You'll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am - 5:30 pm and one Saturday per month: 10:00 am - 4:00 pm (rota basis).

Key Responsibilities:

* Provide world-class customer service via phone, email, social media, and live chat.

* Ensure customers are supported efficiently and effectively at every touchpoint.

* Offer expert technical advice before purchase to build customer confidence.

* Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.

* Liaise with manufacturers and customers to resolve queries and finalise technical drawings.

* Manage shipping and delivery data through our CRM.

* Resolve delivery, damage, or design issues quickly and professionally.

Essential Skills & Attributes:

* A passion for customer service and helping people.

* Strong communication and interpersonal skills.

* Ability to work collaboratively in a team environment.

* Positive, hardworking attitude.

* Comfortable working with numbers and metric measurements.

The successful candidate will have experience in (preferred, but not essential):

* 1+ years in an administrative or customer service role.

* Experience in home interiors, window coverings, or online retail is a bonus (but not essential).

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

* 24/7 access to NHS approved GP telephone support and prescription services

* Access to the UKs largest employees discount platform

* Specialist medical assistance and support hotline

* Weekly pay

* Hundreds of gym discounts

* 24/7 access to mental health crisis support and counselling

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment