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DATE ADDED: Mon 01/10/2018

Customer Service Representative

Allentown, USA


Job Description

Employment Description:

A Customer Service representative is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on the highest quality of service and dedication. Customer Service Representatives are expected to project a positive company image and experience through phone interaction. They should support interactions with customers through multi messaging campaigns such as email, mail, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire transaction cycle.



  • Enhances organization reputation by providing clients with a first class customer service experience

  • Communicate with clients via phone, email, chat, and tickets

  • Assist customers with navigating our website, statements, contracts, orders, and billing inquiries

  • Utilize strong problem-solving and people skills to ensure first call resolution

  • Build and maintain strong relationships with clients and fellow team members

  • Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken

  • Thoroughly document inquiries and outcomes for accurate tracking and analysis

  • Under supervision receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner

  • Seeks, understands, and implements the clients expectations

  • Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment

  • Meet and or exceed department performance metrics


Necessary Skills

  • Excellent listening, oral, and written communication skills

  • Friendly and enthusiastic personality

  • Incredible attention to detail

  • Goal and results oriented

  • Resourceful and motivated to learn

  • Reasoning and problem solving skills

  • Ability to adapt to and implement change

  • Creative and forward thinking

  • Must be organized and able to manage multiple priorities

  • Proficient in relevant computer applications

  • Bilingual (English/Spanish) is a plus, but not required

  • 2+ years customer service experience preferred


Required Education and Experience

  • High school diploma or equivalent is required

  • Knowledge of customer service core principles and practices

  • Familiarity with the Microsoft Office Suite, Google Platform (Drive, Slides, Forms, Sites)

  • Experience in the banking or credit card processing industry preferred, but not required


Person must be comfortable on the phone and in person for meeting, be proficient in MS-Office and be willing to do what it takes to help the team win. We will be evaluating candidates based on how they interview, prior experiences, knowledge and references.

Company Description
Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail and e-Commerce. This includes the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands, as well as over 300 additional software integrations in virtually every industry. With eight offices across the U.S. and Europe, 7,000 sales partners and three state-of-the-art data centers, the company securely processes over 1 billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year. For additional information, visit #removed#

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Role: Customer Service Representative
Job Type:
Location: Allentown,

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