Job Title: Operations Manager

Salary: £35,200 - £39,600

Location: South Cumbria (Westmorland & Furness)

Hours: 37.5 hours per week (flexible working required)

Contract Type: Permanent

Job Purpose:

The Operations Manager will oversee the delivery and development of commissioned services, housing, subcontracts, and new enterprises across Cumbria, with a focus on Westmorland & Furness. This role involves inspiring leadership, performance management, and active engagement with partners, stakeholders, and people in recovery.

Key Responsibilities:

* Manage and support teams delivering housing, tenancy sustainment, and wellbeing services.

* Ensure maximisation of housing benefit/service charge revenues and occupancy levels.

* Work with the Senior Leadership Team to develop service diversity across Cumbria.

* Collect, analyse, and report on performance and impact data.

* Monitor and evaluate services, ensuring user feedback and co-production.

* Set and manage service budgets with an understanding of CIC financial frameworks.

* Achieve KPIs and contract targets; manage performance across teams.

* Develop strategic partnerships with commissioning bodies, councils, OHID, and other stakeholders.

* Prioritise support for high-need groups, helping individuals develop skills to live independently.

* Promote innovative recovery-focused projects and social enterprises.

* Ensure legal, policy, and procedural compliance across all services.

* Maintain high professional standards, safeguard data, and promote equality and diversity.

Person Specification

Essential:

* Experience managing supported housing and third sector drug/alcohol recovery services.

* Knowledge of South Cumbria's services and geography.

* Experience in health and wellbeing service development.

* Skilled in managing contracts, partnerships, and performance frameworks.

* Strong understanding of supporting “experts by experience” in recovery.

* Familiarity with Mutual Aid and community resources.

* Proven leadership, supervision, and team development capabilities.

* Budget management and financial planning experience.

* Full UK driving license and access to own vehicle.

To apply for this role please contact Tiff Bennett at Trigon Recruitment on (phone number removed) for further information/confidential chat or send your CV