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DATE ADDED: Wed 03/01/2018

Repairs Customer Service / Complaints Advisor - Housing

London, UK
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COMPANY: SKILLED CAREERS

JOB TYPE: Contract

SALARY: £11 - £14 Per Hour

Job Title: Repairs Customer Service / Complaints Advisor

Salary: £11 - £14p/h - Permanent contract offered after successful probation period

Full Time - Monday - Friday 8am - 5pm or 9am - 6pm - Overtime Available depending on forecasts

Location: Orpington / Foots Cray, London

I am presently recruiting for a Repairs Customer Service / Complaints Advisor to work for a leading client. This position is working within the social housing sector. This role is based within a busy contact centre and you will be responsible for ensuring the smooth processing of incoming calls and administration. You will be responsible for speaking to residents, contractors and 3rd parties in regards to their repairs/maintenance enquiries alongside general enquiries.

Key responsibilities include:

  • Arranging appointments for residents with tradesmen in an organised manner
  • Dealing with queries from residents, changing appointments, handling queries etc.
  • Rescheduling appointments using their in-house systems
  • Logging jobs on their system
  • Ordering equipment required for repairs
  • Liaising with staff at customer sites keeping them up-to-date with progress information
  • Resolving minor complaints at call level
  • Answering payment queries from both sub contract and client
  • Scanning and copying files as required for contract delivery

Essential Requirements:

  • You will be expected to be a self-starter,
  • Have a knowledge and understanding of the social housing repairs sector.
  • Ideally you will have a passion for working within a fast paced Call Centre environment
  • Knowledge of operating systems such as Northgate, Sage, Opti-Time is desired but not essential.
  • Ideally you will have a strong customer service background and be knowledgeable of the repairs sector

The successful candidate will have experience in complaints handling and customer service in the reactive repairs and maintenance sector. IT skills, customer service skills and the ability to work well under pressure are all essential for this role.

If you are interested in this role and would like to apply, please hit the 'apply now' button. Alternatively, if you would like to know more on this opportunity, please call me on 0207 065 7271



Role: Repairs Customer Service / Complaints Advisor - Housing
Job Type: Contract
Location: South East London, South East

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