Customer Services & Office Administrator

£28,500 + pension, life assurance, employee assistance programme & formal reward and recognition scheme

Manchester (Trafford Borough)

Are you an experienced Customer Services & Office Administrator on the lookout for a new, exciting role with great variety? Does the thought of joining an Investors in People Gold company that can offer excellent career development appeal to you? Do you want a rewarding role where you can make a genuine difference to people's lives?

If so, we'd like to hear from you.

We are currently recruiting for a Customer Services & Office Administrator to work out of our new, flagship facility in Manchester. This position has been made available due to growth, and you will have the exciting opportunity to handle one of our prestigious contracts in the area.

As Customer Services & Office Administrator you will:

* Work closely with our Service and Rental team to deliver an exceptional customer experience via email and over the phone as a subject expert for a large, designated rental contract.

* Process orders efficiently and accurately, produce quotes, update the status of current jobs and liaise effectively with a field-based rental and service team on a day-to-day basis.

* Manage after sales service queries such as customer returns, credit requests & customer feedback whilst completing all relevant documentation accurately

* Aim for a 'right first time' resolution for the customer and be able to display patience and empathy with our customer base.

* Use your organisational skills to full advantage when working off a number of different CRM systems and learning our large product catalogue.

This is an exciting new role that has been newly created due to growth. We take pride in the service that we provide to the local community, and you will play a very important part in making sure that we offer a first-class Customer Service experience to our healthcare partners.

As well as a competitive salary and employee benefits, you will be able to take advantage of excellent ongoing training and development opportunities, a modern working environment and genuine opportunities for future progression.

Interested but don't feel you meet all of our requirements?

We review all job applications against the role and business needs. At the same time, we realise that people have a variety of different skill sets and many of these are transferrable into the different roles that we recruit for. Therefore, if an individual doesn't perhaps meet all of the criteria needed on paper, we make a decision based on whether we can offer the training and development needed in order for a candidate to fulfil their potential with us based on the skills they currently have.

Equal Opportunities

DHG Ltd is an equal-opportunity employer. We are proud to have such a diverse team of employees in an inclusive working environment. We do not discriminate against race, colour, creed, ethnic background, disability, sexual orientation, age, gender identity, race, disability, ethnicity, sexual orientation, age, national origin or sex.

Our values

Our goal is to be the most admired, fasted growing and TRUSTED partner because of our:

Competence - We are outstandingly good at what we do and innovate constantly

Care - We care about our users, customers, colleagues, suppliers and environment

Consistency - We are one company operating to the same standards and values, wherever we are and whoever we are.

Courage - We do the right things, even when it is hard.

For immediate consideration, please apply today