Our client, a growing retailer specialising in home and industrial storage solutions, is seeking a Customer Service & Order Processing Executive with a strong focus on managing products, resolving customer issues, and ensuring smooth order handling.

This role is perfect for someone who enjoys taking ownership of customer queries, resolving delivery or product-related problems, and ensuring orders are processed quickly and accurately.

You will work closely with couriers, suppliers, and internal teams to keep orders moving and resolve any issues — including damages, incorrect items, and complaints.

Chelmsford, Essex

Up to £27,000 + Bonus Scheme

Full Time | Two-week rota | No weekends

Full UK driving licence (due to location)

• Process customer orders accurately via phone, email, and live chat
• Provide clear product advice and guidance for domestic and commercial customers
• Manage and resolve product-related issues, including damages, defects, missing items, and product queries
• Handle customer complaints professionally, ensuring every case is fully investigated and resolved
• Liaise with courier partners to resolve delivery delays, misroutes, and damaged shipments
• Keep customers informed with timely updates on their orders and complaint progress
• Maintain accurate customer and order records within internal systems
• Develop strong product knowledge to support troubleshooting and customer guidance
• Complete general administrative duties as required

• Previous customer service experience, ideally involving order processing or product issue resolution
• Strong written and verbal communication skills
• Experience dealing with couriers and resolving delivery or product-related issues
• Excellent attention to detail with strong organisational skills
• Computer literate with ability to learn new systems
• Able to work both independently and collaboratively
• Calm, patient, and confident handling challenging or complaint-based situations

Working Hours

Week 1

• Monday: 7:30am–5:00pm
• Tuesday–Thursday: 8:00am–5:00pm
• Friday: 8:00am–4:30pm

Week 2

• Monday: 8:00am–5:30pm
• Tuesday–Thursday: 8:30am–5:30pm
• Friday: 8:00am–4:30pm