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Date Added: Wed 18/01/2023

1St Line Service Desk Engineer

Borehamwood, WD6, UK
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Job Type: Permanent, FullTime

Salary: £27000 - £30000/annum

Position: 1st Line helpdesk Technician (MSP)

Duration: Permanent

Location: Borehamwood

Salary :27-30k DOE

Start Date: ASAP

Hours: Mon-Fri 9-5:30pm

Job Description:

Key responsibilities:

Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail

Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress

Accurately log incidents by categorising and prioritising them in line with service operations procedures

Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution

Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

Has a natural aptitude for troubleshooting and problem-solving

Embraces continual change and process improvement

Can express ideas and information clearly and concisely

Demonstrates a passion for customers and delivering service excellence

Experience preferred but not essential:

Microsoft Azure

Microsoft 0365



Understanding of Networking

Anti-virus- Bit Defender

Helpdesk experience
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