We have an incredible (and very rare) opportunity to join us as our Assistant Director of Customer and Housing Services! You will have overall responsibility for our housing management functions, including: income, lettings, anti-social behaviour, estate management, supported housing, resident involvement and engagement, customer experience and complaints.

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

Many of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

Outline of Key Responsibilities...

• Playing an effective and significant part in the setting and management of our corporate strategy direction and delivery; setting long term and annual targets to deliver these
• Delivering excellent customer services to our residents who live in our c.7,500 homes, using customer insight, other data and experience to inform strategic decision making and develop and improve services
• You will lead our customer and housing service teams and ensure delivery of great services to our residents and customers, which include (but not be limited to): Customer Experience, Resident Engagement, Neighbourhood and Estates, Supported Housing, Allocations, and Income
• You will be the lead for developing and championing customer facing strategies, rolling these out across the business, ensuring a strong customer voice influences service design, development and improvement and identifying ICT solutions to support this
• Be responsible for ensuring that our complaints handling process aligns to the requirements of the Housing Ombudsman Service, completing the relevant self-assessments, reports and oversight to remain compliant

We are looking for someone who has...

• Minimum of Level 4 CIH qualification (or be willing to work towards this)
• A full UK driving licence and access to your own vehicle
• Knowledge of the statutory and regulatory framework of housing associations and the social housing sector
• Experience leading on multi-faceted operational teams and implementing relevant policies and procedures
• Budgetary and financial management experience
• Ability to query IT systems to assist in decision making and performance management
• Experience of writing strategies, policy and procedures

Benefits

In return, we are offering...

• An annual salary of £89,118.20 plus a car allowance of £5,000 per annum
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.