Residential Support

£28,350-£33,600

Birmingham Area/ Field based

Permanent Full Time

To deliver a high quality, responsive customer focused service to residents within a supported housing environment

To provide assistance and advice to residents on a range of issues including anti-social behaviour, safeguarding, complaints and service requests.

Develop and maintain excellent relationships with a range of partners and stakeholders to deliver excellent services to residents within a defined geographical area

Key Tasks

Take responsibility for the delivery of high quality, responsive customer focused services to residents within a defined geographical area
Provide assistance and advice to residents on a range of topics including providing support to new residents about local services, completing claims for welfare benefits and signposting to external services
Carry out settling in visits to new residents in accordance with an agreed schedule
Receive antisocial behaviour (ASB) complaints and carry out the required investigation, including making initial contact with the complainant, developing an action plan, ensuring support is offered to the victim, undertaking a risk assessment and confidently identifying the action required to resolve the issue
Investigate all safeguarding concerns relating to residents ensuring referrals are made to the Local Authority safeguarding teams within agreed timescale and all follow up work is completed to keep residents safe
Support formal complaint investigations which enable quality responses to be provided to residents within agreed timescales
Provide guidance to residents who have received a notice to terminate their licence agreement. Provide information as required, to enable an appeal to be held
Undertake joint inspections with local authority representatives and take ownership to ensure agreed actions are completed
Work with partner agencies to deliver joined up and seamless services that support individuals and sustain neighbourhoods
Actively promote and influence positive resident outcomes, including moving on to independent living
Signpost residents to appropriate third-party support services. Attend and/or facilitate case conferences with statutory and voluntary organisations as required to support residents
Develop and maintain professional relationships with managing agents (providers) within a defined geographical patch, ensuring accommodation and support services are provided Experience

Educated to GCSE level, or equivalent including a good standard of English and Maths
Experience of working with residents in a social housing or supported housing environment
Experience of working with residents from a range of backgrounds some with complex needs
An understanding of how resident engagement and involvement can lead to improved services and outcomes for customers
Evidence of case management experience including investigating residents' concerns about ASB and service complaints. Experience of managing a complex and varied caseload
Experience of managing safeguarding cases including identifying warning signs
Excellent customer focus and an ability to change the approach to service delivery depending on customer needs and feedback
Excellent communication and interpersonal skills, both written and verbal
Computer literate including a good knowledge of Microsoft 365 products
Experience of using IT based recording and data systems
Able to work under pressure and deliver results to tight deadlines
A commitment and ability to work flexibly as part of a team, in a fast paced and often reactive environment
Confidence to undertake home visits and follow safe lone working practices
Hold a driving license with access to a vehicleAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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