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Date Added: Tue 17/01/2023

1St Line IT Support

Seafield, EH54, UK
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Job Type: Permanent, FullTime

Salary: £22000 - £24000/annum

JOB TITLE: 1st Line IT Support

SALARY: £22,000 - £24,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you looking to join a reputable company that has amazing benefits and can offer a real career? Do you thrive on delivering results and love fixing problems?

If so, we may have the role for you!

Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

Due to new contract wins, we are currently looking for 1st Line IT Supports to come and join us at our site in Livingston. You will be the first point of contact for customers with IT related issues and receive these through our ticket system, calls or emails.

LOCATION: Livingston


Sitting within the helpdesk team within our Livingston offices, you'll be first point of contact for our customers
Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements
Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries
Work closely within your technical support team using all of your knowledge and experience to reach a satisfactory resolution

6-12 months within an IT support or similar technical role, specifically on a helpdesk
Advantageous system use of ServiceNow or ITSM tools
Great customer experience and comfortable to be on the phone for the majority of the day
KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools

“At XMA we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

XMA is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”

We are registered disability confident committed and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager
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