Customer Service Coaches x 2 - delivering Stewarding Retail Hospitality short courses to learners (3 week courses)

Various sites around Manchester - mileage paid

Interviews asap to start 5th Jan 2026

12month FTC Full Time Monday to Friday up to £31,333 (inc car allowance 34 days holidays (inc bank holidays) to start rising to 43 after year 5, support, CPD, induction, IT Kit, eye tests, Long serve rewards, wellbeing initiatives, birthday off, progression opportunities and much more

Our client are one of the largest providers of apprenticeships and work based learning in the North West. Fast paced role where you will be delivering 3 week courses 5 days a week to cohorts of 25 learners. Employee

• Coach and inspire learners to develop skills in stewarding, retail and hospitality in a group setting around Manchester.
• Manage and teach a caseload of learners, ensuring they experience a high quality learning programme in terms of content, structure and learning
• Observe practice and provide constructive feedback

Values

Integrity – we are honest, trustworthy and open - One Team – we collaborate, respect each other and contribute to team goals Always Improving – we are forward thinking, we innovate and take ownership

Can Do – we are positive, inclusive, flexible and proactive Sustainable – we take a long term view environmentally, financially and socially

Behaviours

Aspirational – able and willing to evolve, achieve potential, adapt to changing environments Respect – lead by example, embrace diversity, build trust Collaboration – work together to offer all learners and customers excellent outcomes, build strong working relationships

What We’re Looking For

• Great Customer Service Experience
• Up-to-date industry knowledge. Previous teaching vocational training experience
• Hold (or be willing to work towards) relevant teaching qualification.
• A genuine passion for developing others and sharing knowledge.
• Excellent communication and organisational skills.
• Ability to manage a varied workload and deliver high-quality teaching / coaching.
• Relevant occupational sector experience (vocational) and relevant qualifications (at a level higher than delivery), and/or current updated CPD
• Functional Skills Level 2 in English, Maths and ICT or equivalent
• Excellent communication skills
• Experience of coaching to support learning
• Ability to plan, organise and prioritise workload
• Desirable:
• Coaching or Assessor qualifications (TAQA, CAVA, A1, D32/33).
• Knowledge of government-funded training and apprenticeship standards.

To apply for the Retail Stewarding and Hospitality Learning Coach, Manchester please send your cv to

Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free pre--interview advice and guidance right throughout the interview process.