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Looking for professional, mature business-minded individual to run our front desk. The front desk is the central nervous system to our business. Potential clients calling for information, clients calling to book dog grooming, boarding, daycare, training, etc.
Heavy phone work and interfacing with the public one on one. Must be able to handle multi-line phone, put client on hold, pick up next line, etc.
Required to have working experience with Microsoft suite of software especially Excel, Word, and Outlook.
Comfortable making outbound "cold" and "warm" calls to potential and existing clients with intention to schedule dog grooming or other appointments.
Inside Sales/Customer Service mentality looking for our product or service that will fit the client's needs, wants and suggestion it.
Hours are Tuesday through Saturday from 6:30 AM until 3:30 PM with one hour lunch break at 11 AM.
1. Phone handling
2. Appointment scheduling
3. Computer Software System Operation
4. Answer inquiries
6. Handle waiting visitor's need for appointment, check-out, check-in, as needed
7. General cleaning, ensure front area is clean, organized, stocked, and tidy
8. Report problems or challenging situations as they arise from staff or clients to the Supervisor.
9. Maintain a professional bearing, role modeling proper procedure and a positive attitude.
10. Other duties as assigned.
K9 Resort and Spa is a full service canine exclusive facility located in the Escondido-San Marcos area of San Diego County. We offer grooming, daycare, overnight boarding, training, vaccinations, and anesthesia-free canine teeth cleaning. Our grooming staff are certified groomers with veterinary assistant diplomas who have been with us for many years. Doggy daycare is continually staffed and dogs are separated by temperament and size. Daycare at our facility includes life enrichment exercises to ensure that your dog has a meaningful time while visiting and socializing. We offer group training at our facility and behavior adjustment training in your home. We look forward to the opportunity of serving you and your canine.
Role: Front Desk Coordinator
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